Shipping policy
1. Order Processing (The "Handcrafted" Timeline)
All our air fresheners are hand-poured/inspected to ensure maximum scent strength. Please allow 2-4 business days for us to prepare your order before it is handed off to the carrier. You will receive a notification the moment your tracking number is generated.
All our air fresheners are hand-poured/inspected to ensure maximum scent strength. Please allow 2-4 business days for us to prepare your order before it is handed off to the carrier. You will receive a notification the moment your tracking number is generated.
2. Dynamic Shipping Rates
Shipping costs are calculated in real-time at checkout based on the total weight of your order and your delivery destination. This ensures you are always paying the most accurate and fair rate provided by our carriers (USPS, UPS, or DHL).
Shipping costs are calculated in real-time at checkout based on the total weight of your order and your delivery destination. This ensures you are always paying the most accurate and fair rate provided by our carriers (USPS, UPS, or DHL).
- Domestic (USA): Rates and delivery times vary by state. Most domestic orders arrive within 3–7 business days after processing.
- International:Â We ship worldwide! International rates and transit times vary significantly by country. Please note that international customers are responsible for any local customs, duties, or VAT fees.
3. Fragrance-Safe Packaging
Because our products contain concentrated oils, we utilize specialized leak-proof packaging to ensure your air fresheners arrive in perfect condition. We take extreme care to seal all fragrance components to prevent "scent bleed" or oil leakage during transit.
Because our products contain concentrated oils, we utilize specialized leak-proof packaging to ensure your air fresheners arrive in perfect condition. We take extreme care to seal all fragrance components to prevent "scent bleed" or oil leakage during transit.
4. Tracking & Delivery
Once your order is in the carrier’s hands, you will receive a tracking link via email. While we cannot guarantee exact delivery dates due to potential carrier delays (weather, holidays, or customs), we are always here to help you locate a package if it seems stuck.
Once your order is in the carrier’s hands, you will receive a tracking link via email. While we cannot guarantee exact delivery dates due to potential carrier delays (weather, holidays, or customs), we are always here to help you locate a package if it seems stuck.
5. Shipping Issues & Damages
In the rare event that an item arrives damaged or an oil bottle has leaked, please contact us at celestrialaromas@gmail.com within 48 hours. Please include a photo of the damaged product and the shipping mailer so we can file a claim and send you a replacement immediately.
In the rare event that an item arrives damaged or an oil bottle has leaked, please contact us at celestrialaromas@gmail.com within 48 hours. Please include a photo of the damaged product and the shipping mailer so we can file a claim and send you a replacement immediately.